Shipping policy
Thank you for choosing Second Bloom Wigs. We understand that receiving your wig quickly and safely is important, and we're committed to getting your order to you with care.
Processing Times
- Ready-to-Ship wigs: Orders are processed and dispatched within 1–3 business days of payment confirmation.
- Custom orders: Custom wigs require additional preparation time. Please allow 7–14 business days for your order to be prepared before dispatch. You will be notified by email once your order has shipped.
Domestic Shipping
We ship Australia-wide via Australia Post and/or courier services.
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | Free |
| Express Shipping | 1–3 business days | Free |
Delivery times are estimates and may vary depending on your location and carrier delays. Remote and rural areas may require additional transit time.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number. You can use this to monitor your delivery via the carrier's website.
International Shipping
At this time, we primarily ship within Australia. If you are located outside of Australia and wish to place an order, please contact us at secondbloomwig@gmail.com before purchasing so we can discuss shipping options and costs.
Shipping Address
Please ensure your shipping address is correct at the time of checkout. Second Bloom Wigs is not responsible for orders delivered to an incorrect address provided by the customer.
Damaged or Lost Parcels
If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at secondbloomwig@gmail.com or call +61 406 587 611. We will work with you and the carrier to resolve the issue as quickly as possible.
Questions?
We're here to help. Reach out to us at secondbloomwig@gmail.com or call +61 406 587 611. Our team is happy to assist you.